Information technology is seen as a key component in the growth and day to day management of most organizations. IT is looked to as a key resource for innovation and implementation of programs, processes, and tools to provide cost savings as well as better communications throughout the business value chain. IT must be aligned with the business of the business or risk becoming an impediment rather than a competitive advantage. Managing the constant ebb and flow of today’s businesses calls for partnering with a huge range of vendors, service providers, contractors, etc. while maintaining current knowledge of the market offerings and a clear-cut sense of viable solutions in the promise offered by tomorrow’s technologies.
KPJA provides the expertise to make viable business decisions offering the solution suite enabling end-user organizations to unify business and IT with the shared goal of delivering value to the customer, All the while meeting the challenges of new initiatives implemented on time, on budget, with maximum security, and market competitiveness.
Corporate Technology Relocation
Relocation of technology services may be one of the most complex challenges any CIO ever faces. For more than 30 years KPJ&A has provided technology relocation services for major corporations on Main Street and Wall Street. Among these have been several of the most challenging relocations to date. We have enabled clients to perform corporate relocations with minimal impact on end user functionality and with minimal disruption to our clients’ businesses.
KPJ&A’s early involvement in the relocation planning can begin to provide immediate cost containment for the client. Because of our deep background in technology we efficiently assist in real estate selections and site negotiations to assure the finest outcomes for our clients. We are familiar with nuances in infrastructure – both public and private – and the timing for services provisioning from local providers. We have worked with both union and non-union contractors and have a commitment to keeping workflow smooth and on-schedule.
As a result of our experience KPJ&A has cultivated a team of professionals who can reliably and repeatedly meet our clients’ relocation requirements. Our staff is experts in the planning, preparation, implementation and post-move support required. We adhere to the same professional criteria for all our clients, large or small, which has enabled KPJ&A to become a leader in this critical field of our service industry.
For most organizations it is not economically feasible to keep in-house experts who are up to date on the variables that must be considered when conducting a major relocation or information migration. KPJ&A is the client’s extension and right hand during the process of any relocation/migration.
Like a good orchestra leader, we know when to involve which entities in the move process and how to set up appropriate schedules and accountability throughout the process.
Disaster Recovery & Business Continuity Process Planning
The most well-designed and robust information technology platforms mandate an equally well-designed and robust infrastructure to support them. A common mistake can be only solving a portion of a performance problem by narrowly focusing on specialized segments (servers, app design, etc.) while failing to appreciate and understand how other areas and even minor seemingly trivial issues have a huge impact on systems when scalability and immediacy are considered.
All enterprises are vulnerable to catastrophes. All organizations are vulnerable to fires, floods, earthquakes, or even a carelessly planted shovel that can slow or even destroy a business. These are all physical threats but contemporary technology managers must also have good information about the viability of utilities, physical or virtual accessibility, and real estate in planning for business continuity and disaster recovery.
KP Johnson & Associates takes an holistic view of clients’ systems and assures all factors are taken into account when we design solutions. We understand enterprise architecture including networks, servers, and applications and how they are mutually reliant and interact and impact scalability and performance. We have worked with a wide range of clients in successfully building fully redundant and geographically distributed operations with tested confirmed recovery capabilities.
Understanding how to tie together diverse network components to guarantee uninterrupted operations is crucial to a sound technology management operational plan. While time consuming, these are critical processes to ensure an organization’s ability to recover from unplanned events with minimal or no disruption of services and operations.
Our services in areas of DR/BCP encompass:
Assessment/Analysis of Current Systems
Provision of Recommendations
Implementation of Recommendations
Documentation/Testing/Refinement of recovery processes.
Expert Services Response Center
As educational institutions of all levels operate with extensively sophisticated technology platforms, they require the same support as governments and corporations. We have an extensive Help Desk service providing Level I and Level II support to the education market. Understanding the financial and educational value of rapid and accurate response to problems ranging from simple to highly complex we provide the appropriate technological resource to assure maximum uptime and user satisfaction. Our clients use ERSA to provide consistent levels of support to their user communities via contracted support for problem definition and resolution, necessary escalation to vendors if necessary, as well as on-site services dispatch where required. We provide monthly reporting of events and track them to avert problems in the future.
Project Management Services
KPJ&A provides highly disciplined and collaborative project management services for an extensive range of technology centric projects. Our project management teams excel in complex implementations involving integration of legacy to new “state-of-the-art’ systems and services. We are involved in all areas of these projects from the initial programming, planning and executing the phases, monitoring and controlling the implementations and closing out projects for hand-off to the client’s in-house staff.
We have found over the years that even the most sophisticated clients rarely have the manpower and expertise to manage special projects that require a depth of knowledge and a professional discipline tightly concentrated on the project. We provide that focus. While keeping the day to day business needs of each client in mind, we supplement and support the activities for multiple projects with a strong commitment to quality and timeliness. We communicate well with all parties involved from the client’s internal professionals to various vendors to real estate representatives, as well as design and construction representatives.
Our approaches are very practical and easily implemented. We have found that while theory is intriguing regarding technology – the truth is it needs to be reliable for the long run and timely for the life of the project and be on-budget.
Information Technology strategic planning is a highly collaborative process. As the master Strategic Plan for an organization is developed the correct strategy for any business challenge must not only support the innovation and financial visions set but it must also be underpinned with strong contingencies. Akin to turning the proverbial battleship the IT Strategic Plan must have an infrastructure that allows organizations the freedom to grow, morph, experiment, merge, acquire, or shrink as the needs of the business are met.
IT Strategic Planning demands not only a thorough knowledge of an organization’s plans and the variables in its markets but also the strategic plans of key vendors who sustain the foundation for IT.
KPJA’s professionals are experienced in a wide variety of markets including healthcare, financial services, educational institutions, and governing bodies. In addition, they keep abreast of the promises both fulfilled and unfilled by technology vendors and services companies. They have a depth of market and technology understanding that is unmatched. KPJA can create a strategic plan that not only fulfills your current objectives, but provides a clear and realistic upgrade path to the emerging technologies that will keep you competitive tomorrow. Few client organizations have experts across many markets and technologies and adding KPJA to a strategic planning team gives our clients the assurance of a well-informed, executable and sustainable plan.
By setting realistic and achievable goals, objectives and targets, our clients find that their plans are strong guidelines for corporate efficiencies despite market fluctuations. Realizing the value of hindsight we take into account past performance of the organization and its strengths and weaknesses and set a path to goal congruence with the overarching corporate strategic plan.
KP Johnson & Associates have been identified by Gartner as an industry leading data center specialist. Our custom methodology has been proven in some of the most demanding data center scenarios and provides maximum uptime and reliability with conformance to corporate values for return on investment.
Data Centers are the beating heart of any contemporary organization. The reliance on perfectly attuned performance is critical to the flow of business information both internally and externally. Whether the data center consists of a well-designed server platform or large multi-location international centers, KPJ&A has the expertise to assist our clients throughout all the full lifecycle of any sized data center analysis and operation assuring maximum uptime.
These phases include:
Real estate negotiations
Day Two Activities
KPJ&A consultants and BICSI-certified Registered Communications Distribution Designers (RCDDs) provide proven fault tolerant, redundant designs that support the client’s infrastructure requirements and satisfy user access needs.
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